Bookstore Policies and Shipping

Please note, all sales are final

What is the method of shipping used?

All orders will be shipped via Canada post and delivered by USPS wherever service is available. Please note that USPS delivers during daytime business hours and requires a signature upon delivery. If no one is available to receive the shipment, the package will be resent and an additional shipping charge will be applied.

Orders addressed to rural locations without USPS service will be shipped via an alternate carrier.

How much will shipping cost?

Shipping costs vary based on the weight of the shipment and the shipping method chosen. 

When will my order arrive?

All orders will be processed within 24 hours of being received. Orders generally take 5-10 business days for delivery. Please note that delivery times may vary during peak periods.

Do you offer expedited shipping?

Yes, we offer the following shipping options:

Regular Parcel
Expedited Parcel
Xpresspost
Priority

What are my options for payment?

Payment is accepted by Visa or Mastercard. The credit card will be charged on the day that the order is placed. 

Do you ship internationally?

At this time we are only able to ship orders within the contiguous United States. 

What happens if there is a problem with my order?

Please note that all sales are final. If there is a discrepancy with your order, please email the details to virtualbookstore@musicdevelopmentprogram.org.